Maintenance Request Agreement

I acknowledge that I have read and tested all of the troubleshooting hints and tips.


I understand that the tenant agrees to replace light bulbs, tap washers, as required, at their own cost.


I acknowledge that I have tested all appliances in my property as suggested in the tops and troubleshooting. I understand that if any electrical issues are caused by faulty appliances, I will be held accountable for any costs/callout fees incurred.


I agree that if I request emergency maintenance, and it is not classed as “Emergency Repairs”, I will be held responsible for full payment of the callout and other fee/s involved.


I have acknowledge that if this is NOT a genuine maintenance I will be responsible for paying the call out fee and labour cost. 


Should you instigate any repairs or maintenance without proper authority you do so at your own cost (except in cases of emergency).







**If you have an emergency maintenance you must still log the maintenance online as soon as possible as well as following the steps below**


WARNING: If you do not log your emergency maintenance online, you will be liable for the tradespersons cost

The constitution of an emergency for the purposes defined herein is work which requires immediate attention eg.

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the premises
  • a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
  • a fault or damage that makes the premises unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises

If you have endeavoured to contact our office unsuccessfully for the required approval, then it is requested that in such an emergency you contact the following:


For after hour emergency call outs:

NQ Power Up Electrical 0419 545 969

Tacoma Plumbing: 0412 638 195