Residential Tenancies Authority

Residential Tenancies Authority is a self-funding statutory authority, which operates on income generated from interest earned on bonds held.


The Act applies to people renting flats, houses, caravans, units, townhouses, mobile homes and houseboats in private, public and community-managed rental accommodation. The Act also covers residents and providers of supported accommodation such as hostels, aged care and boarding houses.
The RTA assists tenants, lessors, agents, residents and service providers in the following key ways:


Rental bond service: The RTA holds and refunds rental bond money that is paid by tenants to lessors/agents.


Tenancy information and education: The RTA offers free information to all tenants, lessors, agents, residents and service providers in Queensland.


Dispute Resolution Service: The RTA’s Dispute Resolution Service offers information about tenancy law, a telephone “shuttle” negotiation service, and conciliation conferences.


Investigations Unit: The RTA will investigate and prosecute offences under the legislation when appropriate.


Contact Details:

Phone: 1300 366 311 (for the cost of a local call)
Web: www.rta.qld.gov.au