Emergency Maintenance
If you have an emergency maintenance issue at your property (as listed on the previous page), after taking any troubleshooting steps please follow these instructions:
1) Report the job via either the tenant portal or the maintenance form.
2) Contact one of the emergency maintenance trades listed below.
3) If you are unable to contact them, you may use an appropriately licensed trade to rectify the issue (maximum allowable cost is four weeks’ rent).
4) Pay the trade’s invoice.
5) Email us within 7 days, explaining the exact steps you have taken and requesting reimbursement of the paid invoice. (coralseaproperty@email.propertyme.com)
6) If the landlord does not agree to reimburse you for the invoice cost, you can apply to QCAT after 7 days.
Please be aware if you do not follow the exact process, the landlord may decline the reimbursement request.
Emergency Trades
- Plumbing Emergencies: Top To Bottom Plumbing – (07) 4779 7722
- Electrical Emergencies: Townsville Electrical NQ – 0411 269 842
- Locksmith Services: Sea Locksmiths – 0401 939 321
EMERGENCY MAINTENANCE
If you have an emergency maintenance request, you must log the maintenance online as soon as possible. You will be provided our emergency trade contact details automatically via our maintenance portal. You must also read the emergency maintenance checklist and ensure you understand the definition of an emergency.
An emergency, for the purposes defined here, is maintenance which requires immediate attention. For example:
- A burst water service or a serious water service leak
- A blocked or broken toilet
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm, fire or impact damage
- A failure or breakdown of the gas, electricity or water supply to the premises
- A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
- A fault or damage that makes the premises unsafe or insecure
- A fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises.
- The quickest and easiest way to log a maintenance request is through the tenant portal. You MUST include photos when you log a maintenance request
- I acknowledge that I have read and tested all the troubleshooting hints and tips.
- I understand that the tenant agrees to replace light bulbs, as required, at their own cost.
- I acknowledge that I have tested all appliances in my property as suggested in the troubleshooting hints and tips. I understand that if any electrical issues are caused by faulty appliances, I will be held accountable for any costs/callout fees incurred.
- I agree that if I request emergency maintenance, and it is not classed as “Emergency Repairs”, I will be held responsible for full payment of the callout and other fees involved.
- I acknowledge that if this is NOT a genuine maintenance request, I will be responsible for paying the call out fee and labour cost.
WARNING: If you initiate any repairs or maintenance without proper authority, you do so at your own cost, except in cases of emergency.
TOWNSVILLE PROPERTY INVESTOR
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TOWNSVILLE, QLD 4810
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